Policy

Brand Name Watches Policy:

We deal with used and like-new brand name watches. Diamond versions of these watches are ONLY used. For more information please contact us at info@rafaelloandcompany.com

Privacy policy:

Your privacy is safe with us as we do not sell or share our customer information. Meanwhile, Rafaello & Co may request some personal information, including your name, billing and shipping address, telephone number, credit card number and expiration date, etc.
Rafaello & Co collects this information for any of the following reasons:

- To process a purchase
- To verify identity for payment authorization
- To arrange order shipping
- To contact a customer regarding the order status
- To send product updates from Rafaello & Co
- To provide you with the best possible shopping experience

Return Policy:

Rafaello & Co provides 30 day money back guarantee for jewelry purchases and 7 day money back guarantee for loose diamond purchases. If, within this period, you are not satisfied with your purchase, we will replace the item, provide a credit for merchandise amount or issue a refund less any shipping charges and 15% restocking fee. Please see our return page for returning instructions.